Troubleshooting
Fixes for the most common issues in the builder.
“It says it edited, but nothing changed”
Tell it plainly: *“that didn't change.”* The agent will re-read the page, find what actually controls that element (an inline style, a CSS rule, or a class), and fix it. You can also revert and retry with a more specific instruction.
The AI stopped mid-task
Send a short *“continue”* — it picks up where it left off. If it keeps stalling, break the request into smaller steps.
“Out of AI credits”
Your site stays live; only the AI pauses. Buy a top-up or upgrade in Billing, or turn on auto-recharge. See Plans & credits.
My uploaded image was rejected
Files must be under 15 MB. For a very large photo, resize or compress it first. Big screenshots used as references are downscaled automatically.
My custom domain isn't working yet
Use Verify DNS in Settings — it shows the IP your domain currently resolves to. DNS can take up to an hour to propagate; once it points at Weblly, SSL is issued automatically. See Connect a domain.
A form isn't capturing leads
Lead capture runs on the published site, so Save first, then submit the live form and check Customers. Make sure the form fields have clear names.
Still stuck? Email support@weblly.com.